Mon - Fri 8:00 AM - 4:00 PM
101 Bridgepoint Way Suite 110
South St Paul, MN 55075
PLEASE READ THE FOLLOWING EXCLUSIVE TERMS AND CONDITIONS OF USE
AND DISCLAIMER BEFORE USING THIS WEB SITE.
The receipt of an Email or Facsimile order does not constitute the acceptance of an order by Superior Image. Future information may be required prior to the acceptance of any order. Superior Image reserves the right, without prior notification, to limit the order quantity on any item and may refuse to provide goods or services to any customer. ALL ORDERS PLACED ARE FINAL. Any errors, omissions or inaccuracies made by the Customer during the placement of an order shall be the sole responsibility of the Customer, and will require the Customer to place a new order for replacement goods and to follow the Return Authorization instructions as detailed below.
If any of the product colors or sizes ordered by the Customer are not in inventory when ordered, Superior Image will use its best efforts to find a suitable replacement and will contact the Customer prior to making such substitution. In the event the Customer cannot be reached for approval of the substitution, the order will be put on hold until we have received instructions and approval to make the substitution.
In most cases Superior Image does not sell blank goods; however you may contact our Customer Service Department for any special needs.
You will be asked to proof and approve your artwork before it is sent to the manufacturer for ad specialty items or to our production department for garment decoration. Your approval of this artwork is our approval to proceed. Artwork may or may not be proofed again before the item is decorated. If you choose to waive your proof option, Superior Image will not be held liable for any errors. Manufacturer proofs may or may not be available and may add additional production time or additional cost to your order. We do our best to proof all artwork before it is sent to production and we appreciate your careful attention to the proof you are sent and asked to verify. It is the customer's responsibility to confirm accuracy of technical spellings, color separations and specific fonts and other details of the order. If artwork is sent correctly to the manufacturer and they reproduce it in some way and make an error, the liability to correct the issue lies with the manufacturer. Standard procedures are to either discount the order or to replace the order. The customer usually has the option to decide.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Superior Image shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Superior Image shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Superior Image shall immediately issue a credit to your credit card account in the amount of the charge.
Superior Image uses a three step product verification system prior to final shipment to you. In the event of any product shortage found by the Customer requires notification to our office within 24 hours of delivery receipt. Notice of shortage may be made by phone, email or fax. Every effort will be made to ship the missing items within 48 hours of notification and acknowledgment by Superior Image. All shipments of missing product shall be sent UPS Ground; no overnight shipping or rush processing will be provided to replace missing inventory. Failure to notify Superior Image within 24 hours of delivery receipt will act as Customer's agreement and acknowledgment that all goods ordered by Customer have been received by the Customer in full and in good, usable like new condition.
In most cases garments are labeled from the factory with the proper washing instructions. Failure to follow these instructions may result in damage to the item. Superior Image is not liable for any damages to a garment or item due to improper laundering. Do not bleach embroidered or screen printed items. If unsure about acceptable washing and cleaning methods, consult with a professional dry cleaner. As a general rule, Superior Image recommends cold water and low heat or hang drying for most garments. Garments that require dry cleaning should be cleaned accordingly.
Return and Order Cancellation Policies
Personalized items cannot be returned unless the item is defective and deemed so by the manufacturer after their inspection. When returning defective items be sure to mark the defective area with masking tape. If you have any problems with products or merchandise you must notify Superior Image within 3 days of receipt of order.
Garments that are decorated cannot be returned for size issues. Returns will only be accepted for goods that have not been worn, washed or altered in any way, and only if the product is in the same new condition as originally shipped. Any items returned without prior authorization will not be credited or returned. All items will be subject to inspection before a credit will be given. Non-personalized items will be subject to a 20% re-stocking fee. Cancellations and changes to an order you have placed must be made by 4 p.m. Central Time on the same business day. To receive a Return Authorization Number, please call 651-457-4203. Superior Image reserves the sole right and discretion to authorize or refuse to authorize the return of any product purchased by the Customer. Superior Image shall provide both the Return Authorization Number and the return address to the Customer prior to returning the shipment. Outbound shipping fees for the items charged to the Customer are not refundable under any circumstances. Return shipping charges is the responsibility of the Customer unless agreed to in writing prior to the return shipment. Any returns made to Superior Image without written pre-authorization will be refused.
Shipping and Losses
Superior Image will ship by UPS Ground. For express delivery we use Federal Express or UPS air service. Courier service may be used for local same day delivery. Other shipping methods may be used. Freight charges on all orders will be billed to the customer. We do not accept international orders and we will not ship to international locations. If you have products that must ship out of the United States you are responsible to procure any international shipping method and follow their customs policies, duties and taxes. Superior Image will do the best we can to provide you, upon your request, with any product information that may be available for your customs report. All refused and or unclaimed shipments are also subject to a 20% restocking fee (with a minimum restocking fee of $15.00) in addition to any and all transportation charges for the return of the product. Superior Image is not responsible for loss or damage of products in transit. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier's at time of delivery. All claims must be filed with the carrier within 24 hours from the date of loss or damage.
Returned Checks and Credit Card Transactions
Superior Image charges a $25 fee for any returned checks. Any fees, legal or otherwise, obtained during the collection process will be charged to the customer or responsible party. In the event of credit card fraud, any fees incurred by Superior Image will be passed on to the customer. Since the items are for the most part are "Custom", the Customer understands and agrees that all products purchased are considered a final sale for which no refunds will be given or provided, except as expressly provided herein. Customer agrees and acknowledges that by purchasing any product from Superior Image the Customer agrees to pay all costs and shall reimburse Superior Image for any charge-backs or fees issued to Superior Image from any credit card company or other source of payment that is issued at the request of the Customer. When you place an order with us we will ask you for the following that appears on your credit card: your name, company name, credit card billing address, your ship to address, your credit card number, expiration date, your phone number, email address and the code from the back of the card. We reserve the right to ask for a copy of the credit card (front & back) and your driver's license that will be faxed to our office for verification.
Superior Image respects the user's privacy. We do not sell, rent or lend any of our customer's identifiable information to any third party. Any information you provide will be held in the strictest confidence and security, and will not be used in any way for which you have not consented. When you place an order with us we will ask you for the following: your name, company name, credit card billing address, your ship to address, your credit card number, expiration date, your phone number, email address and the code from the back of the card. We reserve the right to ask for a copy of the credit card (front & back) and your driver's license to be faxed to our credit department for verification. We consider this information private and will use this information only to process your orders and to notify you about your current order and any future specials. If at any time you wish to be removed from our email list, we will do so at your request.
Disclaimer and Liability Limitations
Superior Image reserves the right to the maximum extent permitted by law to disclaim or make any warranty, express or implied, and will not assume any legal liability or responsibility for completeness or usefulness, accuracy or quality of any information contained herein, or represents that its use would not infringe on privately owned rights. In addition, Superior Image does not represent or warrant that the information accessible on this site or other linked sites is accurate, complete or current. All materials presented on any linked documents are not monitored by Superior Image, and therefore Superior Image cannot be held responsible for accuracy. Prices and availability of any given product are subject to change without notice; however prior to your order being processed, you will be notified of any changes affecting your order. The data and information included on this web site have been compiled from many sources, and are subject to change without notice. In any event, Superior Image shall not be held liable for any injury, loss, claim, damage, or any incidental or consequential damages, which arise out of, or are connected with, any listing of any data on this web site. By using this web site, you assume all risks associated with its use, including but not limited to computer software or data being damaged by any virus or any other file which might be transmitted or activated via this web site or links contained herein. All specifications and product offerings are subject to change without notice. Superior Image has made every effort possible to display products, ink colors, thread colors etc. as close as possible. In some cases, displayed colors of the products will depend upon the monitor you are using or your monitor settings. Superior Image cannot be held responsible or guarantee the above described products or colors. If you are at all concerned about the colors referenced or shown on this site, please contact our Customer Service Department.
Copyright and Trademarks
This entire site design, including graphics, links and text information contained herein, are copywrited: © 2014, Superior Image ALL RIGHTS RESERVED.
Stock embroidery designs have been copyrighted. © 1990-2014 Dakota Collectibles. ALL RIGHTS RESERVED. These designs are reproduced by Superior Image with the prior, expressed written consent of Dakota Collectibles. Unlawfully reproducing these images is a direct violation of their copyright law.
Permission is granted on a limited basis to copy and print pages of this site for the purpose of placing an order with Superior Image or to use this site as a future resource for your shopping. Any other use of this site, including but not limited to duplicating, modifying and distribution without prior written permission of Superior Image is strictly prohibited. All trademarks, service marks and trade names contained herein are proprietary of Superior Image and Superior Image has been granted the right to use such trademarks. Superior Image is a registered trademark.
© Copyright 2014 Superior Image
All Rights Reserved
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